Cancellation Policy

This Cancellation Policy explains how cancellations, amendments and refunds are handled for bookings made through A2Z Airport Parking.

A2Z Airport Parking is operated by A2Z Airport Parking Ltd, a company registered in England and Wales (company number 10693802).

Registered office:
390 London Road, Mitcham, England, CR4 4EA

A2Z Airport Parking Ltd acts as a UK airport parking comparison platform and booking agent. We help customers compare and book off-site airport parking (including Meet and Greet and Park and Ride) with third-party parking providers. We do not own or operate car parks.

In this policy, references to "we", "us", "our", "booking agent", "comparison platform" or "booking platform" mean A2Z Airport Parking Ltd. References to "you" or "your" mean the customer. References to "parking provider" or "service provider" mean the third-party company that supplies the parking service.

All cancellations must be made directly through A2Z Airport Parking Ltd — not with the car park.

1. How to cancel

Use Manage Booking to cancel online, email info@a2zairportparking.co.uk, or contact us via our contact page or support desk during office hours (Monday-Friday 09:00-17:00, excluding bank holidays).

Cancellation requests can only be processed within office hours and are subject to the notice periods below.

2. Cancellation rules

No refunds for unused part stays
Booking fees, SMS and postal charges are non-refundable
Non-flexible rate bookings cannot be amended, cancelled or refunded
Bookings made within 24 hours of departure cannot be cancelled, amended or refunded
Less than 24 hours' cancellation notice from departure — no refund
At least 24 hours' cancellation notice — subject to a £20 administration charge
Customers who cancel and later reinstate a booking will not receive a refund if cancelled again
Parking date changes (extended or reduced stay) convert the booking to non-flexible — non-refundable if cancelled thereafter

3. Cancellation cover

Where Cancellation Cover applies to your product:

You may cancel with at least 24 hours' notice before departure on eligible flex products
The £20 administration charge still applies
No refund if cancellation notice is received less than 24 hours before departure
Does not apply to same-day bookings, next-day bookings, or certain products where stated
Booking fees, Cancellation Cover and SMS charges are non-refundable

4. Refund processing

Approved refunds are processed to the original payment method where possible and may take several working days to appear.

Some parking providers apply stricter rules — where provider rules are stricter, those rules may apply.

5. No-shows and delays

We are not responsible for missed flights, customer delays, incorrect booking details, failure to follow arrival instructions or no-shows.

Refunds are not usually provided where the customer does not attend, arrives late, or books the wrong date or time.

6. Provider service issues

If the parking provider fails to deliver the booked service, contact us with your booking reference. We will help raise the issue and seek a fair resolution. Refunds may require investigation and evidence.

7. Related terms

Amendment charges, refund vouchers, Late Return Cover and full booking conditions are set out in our Terms and Conditions.

8. Contact

For cancellation requests, use Manage Booking, email info@a2zairportparking.co.uk or our contact page.

Airport Parking Cancellation Policy (UK)