Terms and Conditions

These Terms and Conditions apply when you use the A2Z Airport Parking website to compare and book UK airport parking services.

A2Z Airport Parking is operated by A2Z Airport Parking Ltd, a company registered in England and Wales (company number 10693802).

Registered office:
390 London Road, Mitcham, England, CR4 4EA

A2Z Airport Parking Ltd acts as a UK airport parking comparison platform and booking agent. We help customers compare and book off-site airport parking (including Meet and Greet and Park and Ride) with third-party parking providers. We do not own or operate car parks.

In this policy, references to "we", "us", "our", "booking agent", "comparison platform" or "booking platform" mean A2Z Airport Parking Ltd. References to "you" or "your" mean the customer. References to "parking provider" or "service provider" mean the third-party company that supplies the parking service.

All car park services offered are off-site unless otherwise stated. These Terms are governed by the laws of England and Wales.

By using this website or making a booking, you agree to these Terms and Conditions.

1. Our role as booking agent

A2Z Airport Parking Ltd acts as a booking platform and booking agent only. We do not provide parking services ourselves.

We allow customers to compare airport parking options and make bookings with third-party airport parking service providers.

The parking service itself — including vehicle collection, parking, storage, shuttle transfer, Meet and Greet, vehicle return and on-site service — is provided by the selected third-party parking provider.

You contract with the individual car park and are subject to their terms, which may contain exemption clauses and limit liability. Full provider terms are available on request.

Claims regarding parking services (e.g. collection and delivery of vehicle, damage to the vehicle) must be made against the parking service provider under their terms.

A2Z Airport Parking Ltd does not own, operate, store, park, drive or control customer vehicles unless clearly stated otherwise.

2. Your booking

When you make a booking, you are responsible for ensuring that all information you provide is accurate, including:

Name and contact details
Airport, arrival and return dates/times
Vehicle registration and flight details where requested
Parking product selected

Incorrect information may affect your booking, collection, return or parking service.

Click "More Info" on each product for additional surcharges, operational hours, limitations and service provider details. Additional charges are set by the service provider independently and are not part of our advertised prices.

3. Prices and payment

All prices are for pre-booking. Payment must be made at the time of booking unless otherwise stated.

All bookings are subject to a non-refundable booking fee.

We use secure third-party payment processors. We do not store full card details on our servers.

Some car parks cannot accommodate high-sided or unusually wide vehicles, or may charge extra — check "More Info" or contact us before booking.

4. Booking confirmation

Your booking is only confirmed once payment has been successfully processed and a confirmation voucher or email has been issued.

We will endeavour to email your confirmation to the address provided. If you have not received it, contact us immediately or use Manage Booking with your email and booking reference, vehicle registration or mobile number.

No refund is available for no-shows or if cancellation is received less than 24 hours before you are due to arrive at the car park.

5. Cancellations and refunds

Regulation 28(1)(h) of the Consumer Contracts Regulations 2013 exempts leisure services on a specific date from the 14-day cooling-off period. Cancellations are subject to these Terms and our Cancellation Policy.

All cancellations must be made directly through A2Z Airport Parking Ltd (not with the car park). Contact us during office hours (Monday-Friday 09:00-17:00, excluding bank holidays) with your booking reference, or use the options on our support desk.

No refunds for unused part stays.

Booking fees, SMS and postal charges are non-refundable.

Non-flexible rate bookings cannot be amended, cancelled or refunded.

Bookings made within 24 hours of departure cannot be cancelled, amended or refunded.

Less than 24 hours' cancellation notice before departure — no refund.

At least 24 hours' cancellation notice before departure — subject to a £20 administration charge.

If you cancel after an amendment, the £20 administration charge plus any amendment charges may be deducted before any refund.

Parking date changes may convert a booking to non-flexible, which cannot be amended again and is non-refundable if cancelled thereafter.

Customers who cancel and later reinstate a booking will not receive a refund if cancelled again.

Cancellation Cover

Where Cancellation Cover applies to your product:

You may cancel with at least 24 hours' notice before departure on eligible flex products
The £20 administration charge still applies
No refund if cancellation notice is received less than 24 hours before departure
Does not apply to same-day bookings, next-day bookings, or certain products where stated
Booking fees, Cancellation Cover and SMS charges are non-refundable

6. Refund voucher

If cancellation notice is more than 5 days before departure, you may opt for a voucher for the paid amount minus £5 instead of a cash refund.
Vouchers are valid for 24 months from the date of issue.
Contact our support desk to cancel a booking.
Vouchers cannot be combined with other vouchers or offers.

7. Booking amendments

Date change charges

More than 24 hours from departure — £10 plus any quote difference
Less than 24 hours from departure — booking cannot be amended
Date changes must be processed via Manage Booking only
Charges apply for both increases and decreases in parking duration

Other booking detail changes

More than 24 hours from departure — £2.99
Less than 24 hours from departure — booking cannot be amended
Changes must be processed via Manage Booking only

Non-flexible products

Non-flexible rate bookings cannot be amended, cancelled or refunded.

8. Late return cover

Where Late Return Cover applies to your product, it may reimburse extra parking costs for up to 48 hours from your booked return date and time when a delay is justified and documented (e.g. boarding pass or flight delay notification submitted within 3 days of return).

Cover typically applies to delayed flights of more than 6 hours or cancelled flights. Exclusions include war, riots, extreme weather, epidemics, personal illness, trip extensions and events outside our control.

Submit a claim via Manage Booking or our support desk within 3 days of return.

9. Customer responsibilities

Have your booking confirmation voucher or reference when you travel
Obtain the chauffeur's telephone number and arrival procedure before departing for the airport
Remove all possessions; leave only keys/codes required to move your vehicle
Check your vehicle carefully before leaving the site or terminal — claims cannot be considered after you have left
Ensure your vehicle is roadworthy, taxed, insured and holds a current MOT if applicable
Follow Meet & Greet and Park & Ride procedures; extra charges from the provider for non-compliance may not be refundable by A2Z
Arrive at the agreed time and contact the provider or A2Z promptly if delayed

10. Vehicle condition and valuables

Customers are responsible for removing valuables and personal belongings from their vehicle.

Report concerns about vehicle condition, mileage, damage, collection, return or missing items immediately to the parking provider and to A2Z Airport Parking.

A2Z Airport Parking Ltd is not responsible once the vehicle is in the care of the service provider. Providers accept no liability for faulty keys or fobs left on the key ring — leave correct keys and instructions.

11. Arrival time

Arrive at the car park or terminal with plenty of time to complete check-in. Airport traffic, flight delays, road conditions and provider delays may affect service times.

12. Complaints

Complaints should be submitted via our support desk with your booking reference and supporting documents
We aim to reply within 28 working days
Service complaints should be lodged within 24 hours of return to the UK
Inform the service provider immediately on site — they may need to move vehicles within facilities
We will assist where possible but assistance cannot be guaranteed

13. Website use

You must not misuse our website, attempt to interfere with its security, copy content without permission, or use the site for fraudulent or unlawful purposes.

These Terms apply only to bookings made directly through this website.

14. Liability

Nothing in these Terms limits liability where it would be unlawful to do so.

As a booking agent, A2Z Airport Parking Ltd is liable only for losses directly arising from our negligence in processing a booking.

Our total liability for all claims arising from use of this website is limited to the cost of your booking, including parking and booking fees paid to A2Z Airport Parking Ltd.

We are not responsible for losses caused by third-party providers, incorrect customer information, missed flights, indirect losses, or events outside our reasonable control (including war, riots, terrorist activity, natural disaster, fire or adverse weather).

15. Heathrow ULEZ

Ultra Low Emission Zone (ULEZ) applies across London boroughs including Heathrow. Non-compliant vehicles must pay the daily charge. Set up Auto Pay to avoid penalty notices.

Meet & Greet operators may move vehicles between compounds. You are responsible for ULEZ charges and penalties if Auto Pay is not set up. Park & Ride may be preferable for non-ULEZ vehicles at Heathrow.

16. Privacy

We process personal data in accordance with our Privacy Policy.

17. Changes to these Terms

We may update these Terms and Conditions from time to time. Continued use of the website constitutes acceptance of the Terms in force at the time of use.

18. Governing law

These Terms are governed by the laws of England and Wales.

Airport Parking Terms and Conditions (UK)