Help centre
Quick answers about booking, payments, amendments and on-the-day parking.
A2Z Airport Parking is a booking agent for UK airport parking. We compare Meet & Greet and Park & Ride deals from verified operators — we do not own car parks or handle vehicles ourselves.
Pre-booked prices are typically up to 60% cheaper than paying at the gate on the day. You also guarantee a space and avoid last-minute stress at busy airports.
Enter your airport, drop-off and pick-up dates on our homepage search, compare deals, then complete checkout. You will receive a confirmation email with your booking reference.
Yes. Card payments are processed by Stripe using industry-standard encryption. We do not store full card details on our servers.
A confirmation email is sent when payment completes. You can also download your voucher anytime via Manage Booking using your email and booking reference.
Check your spam or junk folder first. You can download your confirmation and parking instructions at any time via Manage Booking using the email address and booking reference from checkout. If you still cannot find it, contact support and we will resend it.
Sign in to Manage Booking to update your registration and other vehicle details. Drop-off and return dates cannot be changed online — contact support or open a ticket for date changes.
Gate price is what you would pay if you turn up on the day without a reservation. Pre-booking through A2Z is almost always cheaper.
Yes — contact our customer service team during office hours (Monday–Friday, excluding bank holidays). Details are on our contact page.
The booking fee covers running our comparison site, customer support and secure card processing.
For amendments, contact our support team with your booking reference. Online booking management is being improved. Amendments depend on notice period and whether the product is flexible.
Contact us through the support desk with your booking reference. Cancellations must go through A2Z, not the car park directly. Flexible products usually need at least 24 hours' notice. See our Cancellation Policy.
Yes, if your product allows amendments and you give sufficient notice (usually more than 24 hours before departure). Once your vehicle is with the provider, contact them directly with your new return time.
Non-flex (non-refundable) rates offer a lower price but cannot be amended, cancelled or refunded. This is clearly shown before you complete checkout.
For Meet & Greet you will normally leave keys with the chauffeur. Some Park & Ride sites let you keep keys — check the product "More Info" or your confirmation voucher.
Allow enough time to meet your chauffeur or catch the shuttle before your terminal check-in deadline. Arriving on your booked time avoids delays and extra charges.
Call the service provider using the number on your confirmation as soon as you know about the delay. Late Return Cover may apply on eligible products — see your voucher and terms.
Yes. Do not leave valuables in your car. A2Z is not responsible for items left inside the vehicle. Take a receipt from the driver if you must leave anything.
Call your parking operator using the number on your confirmation voucher — not A2Z. We are the booking agent; the operator handles meet-and-greet or shuttle arrangements on the day.
Park Mark is a police-backed safety scheme. Awarded sites use modern security (CCTV, fencing, patrols) and are regularly inspected to maintain standards.
British Parking Association membership indicates the operator follows recognised industry standards for quality and customer care.
Still need help? Open a support ticket or contact us. For booking changes use Manage Booking.
